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CloudBridge Support
SFTP client & SSH file manager for Mac
About CloudBridge
CloudBridge helps you connect to your own SSH/SFTP servers, browse remote folders, preview files with Quick Look, and download files or folders to your Mac.
Common questions
Do I need a CloudBridge account?
No. CloudBridge connects to servers that you provide and control.
Where are passwords stored?
Saved server passwords are stored securely in macOS Keychain and are retrieved locally when CloudBridge connects to that server. The password is sent only to that server through SSH.
Why do folders show size as “-”?
Remote directory sizes can be misleading on SFTP servers, so CloudBridge shows “-” for folders instead of a fixed placeholder size.
What do I need to run it?
macOS 14 or later.
How do I remove saved credentials?
Disconnect, edit the server, and choose Remove Saved Password. Deleting a server removes its locally saved configuration and Keychain credential.
Before requesting support
- Confirm the server host, port, username, and authentication method are correct.
- Confirm the server supports SFTP access.
- Check whether your network, firewall, or cloud provider security group allows SSH/SFTP connections.
Reporting a bug?
Please include your macOS version, the app version, and a short description of what happened. Do not include passwords, private keys, or private images unless they are needed to reproduce the issue.